Last Updated: August 20, 2025
This Privacy Policy describes how LiveLett ("we," "our," or "us") collects, uses, and protects your information when you use our live shopping platform and services.
1. Information We Collect
We collect information that you provide directly to us, including:
Account information (name, email, phone number, profile picture)
Product listings and descriptions (for sellers)
Communication data from video calls and messages
Location data (when you choose to share it for sessions)
Usage data and device information
Payment information (may be processed by third-party providers)
2. How We Use Your Information
We use the information we collect to:
Provide and maintain our live shopping platform
Enable video sessions between buyers and sellers
Send you related information and customer support
Improve our services and user experience
Ensure platform security and prevent fraud
3. Information Sharing and Disclosure
We may share your information with:
Other users as necessary for transactions (seller-buyer interactions)
Service providers who perform services on our behalf
Law enforcement when required by law or to protect our rights
Business partners with your explicit consent
We do not sell your personal information to third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Video and Communication Data
Video calls and messages on our platform may be stored for quality assurance and dispute resolution purposes. You can request deletion of this data by contacting us.
6. Your Rights and Choices
You have the right to:
Access, update, or delete your personal information
Control your privacy settings and data sharing preferences
Opt-out of certain communications
Request a copy of your data
Delete your account and associated data
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data
practices, please contact us at:
Email: support@livelett.com
Address: LiveLett Privacy Team